Just Hemp Returns Policy
At Jus Hemp we will do our utmost to resolve any issues you are having with your purchase. Please contact us and we will discuss further your options.
All products bar can be returned to us within 14 days of purchase providing the item is still in original and unused condition and in sealed packaging. All products bar vaporisers are perishable and cannot be returned under any circumstance if opened, if we have sent out the wrong order we will send out a replacement immediately once we receive confirmation that the wrong item has been returned.
All vaporisers have a 28 warranty that covers electrical faults, please note vaporisers can be fragile and we will not cover physical damage or wear and tear. If the vaporiser is DOA or faulty within 28 days email us and we will send out a replacement. All vaporisers are covered with a 6 month guarantee. Replacement pods will have a 28 day DOA warranty, they cannot be returned once used.
All products are thoroughly checked and tested before they are dispatched to our customers. However, we also know there is a small chance that a product could arrive dead or faulty, if this is the case please inform us immediately to arrange an exchange.
Returns are to be paid by the customer. We do not cover any postage or courier for returns. If you have any questions please contact us at the support tab on the right hand side of the website. If you wish to return an item, please email us providing the following information.
- Order number
- Reason for return (faulty, change of mind, etc.)